岗位职责描述
岗位要求：
1、College degree. Textile related major.
大专以上学历，纺织相关专业。
2、Around 40-45 years old.
年龄大概40到45岁。
3、At least 10 years customer service management experience of textile machine.
至少10年以上的纺织机械客户服务管理经验。
4、Fluent in English.
流利的英语表达能力。
5、Rich customer service professional knowledge, familiar with the principals and methods of customer relationship management.
丰富的客户服务专业知识，熟悉客户关系管理原则和方法。
6、Excellent team building and management abilities, good communication and coordination skills.
优秀的团队建设和管理能力，良好的沟通能力和协调能力。
7、Fully represent the company's image and interests, have a strong sense of service.
充分代表公司形象和利益，具备较强的服务意识。
职位描述：
In charge of the overall sales and service department's daily work. 全面负责售后服务部门的日常工作。
全面负责售后服务部门的日常工作。
1、Be responsible for installation and commissioning of the machine.
负责机器的安装和试运转。
2、Be responsible to set up the customer service macro-strategy、policy and process.
负责客服部门宏观战略、制度及流程的制定；
3、Be responsible for daily management of the dept and the guidance、training and evaluation of the subordinates.
负责部门的日常管理工作及下属员工的指导、培训及评估；
4、Plan the overall performance indicators of the customer service dept, evaluate and control the budget.
客服部门整体业绩指标的规划以及预算的评估、控制；
5、Build customer service system platform and continuously optimize.
搭建客户服务系统平台，并不断优化；
6、Establish, maintain and improve the working standards and models of the customer service system.
建立、维护和改善客户服务体系的工作标准和模式；
7、Develop customer service quality standards, ensure customer service work follow the process and standard.
制定客户服务质量标准，保证客服工作流程化、标准化；
8、Regularly collect customer feedback, analyze customer's requirements.
定期整理搜集客户反馈，进行客户需求分析；
9、Make customer service plan to improve customer satisfaction.
制定客服计划以提高客户满意度。
10、Learn new product knowledge and continuously improve the overall service level of self and service team.
学习新产品知识，不断地提高自身及服务团队的整体服务水平。
