岗位职责描述
1. 负责处理公司产品订单；
2. 负责处理因特殊原因在香港公司以及深圳公司转换的订单；
3. 负责客户的投诉、查询和紧急订单处理工作；
4. 了解客户需求，及时答复客户的咨询；
5. 整理销售数据，协助销售团队，整理销售需求报表；
6. 协助销售团队与客户进行沟通；
7. 处理部门内部事务，协调团队内部，以及与其他部门之间的日常运作；
8. 协助部门领导管理3-4人的小组成员工作；
9. 上级安排的与部门工作相关的其他事宜；
1. Deal with Company orders in high efficient;
2. Follow up the orders transformed in the Hong Kong Company and Shenzhen Company due to special reasons;
3. Deal with customer complaints, enquiries and urgent orders;
4. Find out Customers requirements and respond to them in time;
5. Ability to analyze and sort out sales data, prepare the reports and charts required by the Sales Department;
6. Assist Sales team communicate with customers;
7. Handle Dept. internal affairs and coordinate with the teammates and related Dept. for the routine operation;
8. Assist Dept. head to supervise 3-4 teammates；
9. Other tasks related with department job assigned by the superior.
任职资格Qualifications
1. 本科以上学历，服装、服装辅料专业以及外资企业工作经验背景优先考虑。
2．熟练使用办公软件，英语四级以上，运用熟练。
3. 5年以上服装行业客户服务工作经验，并至少2年以上同等岗位经验，拉链行业优先考虑；
4. 熟悉进出口和销售业务流程，善于工作流程的改进；
5. 具有较强的数据分析能力，独立处理工作能力强；
6. 具有较强的沟通能力、组织能力以及协调能力，善于与客户沟通交流，工作认真负责;
7. 积极乐，团队合作意识较强；有耐心，具有良好的职业道德和敬业精神；能承受较大的工作压力；
1. Bachelor degree and above, major in garment or garment accessories, foreign-funded experience is preferred;
2. Good command of Office, good English skills with CET-4 and above;
3. More than 5 years Customers Service experience in garment industry, at least 2 years equivalent position experience, Zipper industry is preferred;
4. Familiarity with import/export and sales business processes, good at work process improvement;
5. Considerably strong data analysis skills, ability to complete relevant tasks independently;
6. Have strong communication, organization and coordination skills, good at communicate with customers and responsible for the work;
7. Optimism, strong teamwork awareness, patience, professional morality and respect for work, ability to withstand high pressure at work.
